Try going through your bank or insurance.
I would never order from them again, but if you have already placed an order you have not recieved. However, I am happy my bank could scare them into sending at least something. Quality wise, its still a hard pass and the color does not match what I ordered at all. The day after my bank opened a case, they miraculously sent me a text message saying a package was on its way. As part of the insurance policy, my bank tried to claim the money on my behalf. I thought it was a lost case, but as a last resort I contacted my bank as adviced by a friend. This yielded no response, and that is when i read all the other negative reviews about them.
The initial e-mail said I would be notified when my package was sent, so after waiting for way over the 'estimated shipping' time I contacted them through e-mail.
I ordered two dresses from them earlier this year.
